Terms of service

Last updated: 2026-04-24.

1. The service

TrolleyRelay ("we", "us") operates a managed integration that synchronises product and inventory data between a merchant's ShopFront POS account and their Shopify store. The service is provided on a per-merchant dedicated-instance basis.

2. Operation on the merchant's behalf

TrolleyRelay operates a Shopify app on the merchant's behalf. When installed, the app uses the access granted to it to read and write data as described in our privacy policy. The merchant remains the data controller for their Shopify shop; we act as a processor for sync activity.

3. Acceptable use

The merchant agrees not to use TrolleyRelay to: (a) circumvent Shopify or ShopFront platform limits or terms; (b) process data they do not have the right to process; (c) interfere with the operation of the service for other merchants.

4. Availability

We operate TrolleyRelay as a best-effort managed service. We do not commit to a specific SLA at this time; target availability is 99.5% monthly excluding scheduled maintenance. Sync latency is best-effort and depends on the upstream platforms' webhook delivery.

5. Data handling

See our privacy policy for what we access, store, and retain. On uninstall, the merchant's dedicated instance is decommissioned and data deleted in accordance with Shopify's mandatory data-subject webhook requirements.

6. Fees

Pricing and billing terms are communicated directly to each merchant. No recurring charges are levied through this website at present.

7. Limitation of liability

To the extent permitted by law, TrolleyRelay is not liable for indirect, incidental, or consequential losses arising from use of the service. Our aggregate liability is capped at the fees paid by the merchant in the preceding 12 months.

8. Governing law

These terms are governed by the laws of New South Wales, Australia.

9. Contact

Questions: support@trolleyrelay.com.