The agreement,
in plain sections.

1. The service

TrolleyRelay (ABN 22 524 307 821) ("we", "us"), an Australian business, operates a managed integration that synchronises product and inventory data between a merchant's ShopFront POS account and their Shopify store. The service is provided on a per-merchant dedicated-instance basis.

2. Operation on the merchant's behalf

TrolleyRelay operates a Shopify app on the merchant's behalf. When installed, the app uses the access granted to it to read and write data as described in our privacy policy. We likewise access the merchant's ShopFront account on their behalf, using OAuth credentials the merchant provides, to the same privacy-policy scope. The merchant remains the data controller for both their Shopify shop and their ShopFront account; we act as a processor for sync activity.

3. Acceptable use

The merchant agrees not to use TrolleyRelay to: (a) circumvent Shopify or ShopFront platform limits or terms; (b) process data they do not have the right to process; (c) interfere with the operation of the service for other merchants.

4. Availability

We operate TrolleyRelay as a best-effort managed service and do not commit to a contractual SLA at this time. We aim for 99.5% monthly availability excluding scheduled maintenance; this figure is a non-binding target, not a commitment. Sync latency is best-effort and depends on the upstream platforms' webhook delivery.

The service is provided on an as-available basis and, to the extent permitted by law and subject to section 9, implied warranties are excluded. Shopify and ShopFront remain the merchant's systems of record: the merchant should treat those platforms as authoritative for stock, orders, and pricing, and we do not warrant that synchronised data is at all times complete, current, or error-free.

5. Data handling

See our privacy policy for what we access, store, and retain. On uninstall, the merchant's dedicated instance is decommissioned and data deleted in accordance with Shopify's mandatory data-subject webhook requirements.

6. Intellectual property and licence

TrolleyRelay retains all intellectual property in the service, including its software, sync engine, and admin interfaces. The merchant is granted a non-exclusive, non-transferable licence to use the service for their own business while the service remains active for them. The merchant retains all rights in their own data; we access and process it only as described in our privacy policy. We may use aggregated, de-identified usage and performance data to operate, secure, and improve the service.

7. Fees

The service is billed through Shopify's app billing: a monthly base fee plus a usage-based per-order fee, in US dollars, charged by Shopify and appearing on the merchant's Shopify invoice. Australian merchants are billed the AUD-converted amount. Current rates and a worked example are published at our pricing page. An order is billed once: the first time it is successfully recorded into ShopFront. Retries, re-syncs, and failed syncs are not billed. We never hold the merchant's payment details.

Fees are approved by the merchant through Shopify's subscription approval flow when choosing a plan, and plan changes take effect through the same flow. Billing disputes and refunds are handled through Shopify's billing processes; contact us and we will assist.

8. Subscription, termination, and suspension

An active subscription, approved through Shopify, is required for syncing. If a payment fails, syncing continues through a short grace period while Shopify retries the charge; if the subscription lapses, is declined, or is cancelled, syncing pauses automatically until the subscription is reinstated. Orders placed while syncing is paused are not recorded into ShopFront.

The merchant may end the service at any time by uninstalling the TrolleyRelay Shopify app. We may suspend access for breach of section 3, and may terminate for material breach with notice. On termination, the merchant's dedicated instance is decommissioned and its data, including backups, is deleted as described in our privacy policy. The merchant's underlying business data is unaffected: it remains in their own Shopify and ShopFront accounts, which we do not control. Anything the merchant wants from the service itself (for example sync audit history) should be requested before termination.

9. Limitation of liability

To the extent permitted by law, TrolleyRelay is not liable for indirect, incidental, or consequential losses arising from use of the service. Our aggregate liability is capped at the fees paid by the merchant in the preceding 12 months.

We are not liable for failures, outages, or changes of the Shopify or ShopFront platforms, or of other third-party services beyond our reasonable control, including their effect on sync timeliness or accuracy. Our liability is reduced to the extent the merchant's own acts or omissions (for example misconfiguration, or revoking the credentials the service depends on) contributed to the loss.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee or other right that cannot lawfully be excluded, including under the Australian Consumer Law. Where our liability for breach of a non-excludable guarantee can lawfully be limited, it is limited to supplying the services again.

10. Governing law

These terms are governed by the laws of New South Wales, Australia.

11. Contact

Questions: support@trolleyrelay.com.